The Sheikh Zayed Desert Learning Centre, Al Ain Zoo
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Client:
Al Ain Zoo
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Category:
Audio-Visual, Immersive
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Systems:
Exhibits, Interactive Display, Projectors, Auditorium, Surround Sound System, Public Address System, Control System, Dolby, SLA
About the client
Scope of work
Oxford Systems Integration LLC was tasked with establishing a non-comprehensive operation and maintenance contract for AV and ICT systems at Al Ain Zoo. The scope included: Resident Engineer Support: Onsite resident engineer for preventive and corrective maintenance during zoo operational hours.
Fault Rectification: Diagnosing and resolving software/hardware issues and escalating cases requiring specialized manpower.
Hardware Replacement: Maintenance and replacement of faulty hardware, including customized solutions.
Customization and Reconfiguration: Mechanical customizations, rebranding, and reinstallation of systems as needed.
Software Maintenance: Regular updates, patch releases, and maintenance of all system software.
Event Support: Onsite assistance for major events and meetings.
Spare Management: Maintaining a stock of spares for critical AV equipment as per the agreement.
Detailed Reporting: Providing comprehensive fault reports and recommendations for system improvements.
Challenges & approach
Challenges & approach
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Managing a wide array of custom AV systems and exhibits.
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Ensuring rapid fault resolution in a visitor-centric environment.
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Addressing complex issues involving third-party integrations.
Our Approach:
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Dedicated onsite resident engineer for immediate support and preventive maintenance.
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Advanced diagnostic techniques for efficient fault resolution.
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Collaboration with Al Ain Zoo’s engineering and procurement teams for seamless upgrades
Benefits
Improved Maintenance Efficiency
Regular preventive maintenance through an onsite resident engineer ensured system longevity and optimal performance.
Enhanced System Reliability
Fault resolution and hardware replacement minimized downtime, providing seamless visitor experiences.
Event Readiness
Reliable onsite support for events ensured smooth operations during critical activities.
Comprehensive Support
End-to-end coverage of AV and ICT systems, including customization and third-party integrations.
Performance Metrics
Preventive Maintenance Visits: Conducted quarterly or as per the zoo’s operational needs.
Fault Resolution: Rapid handling with detailed reports for all cases.
Deliverables Covered
Displays
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Exhibits (63 Units)
Featuring interactive displays (Sharp, NEC, Winmate), sensors (Phidgets), sound systems (Dakota, KEF, Turbosound), and media players (Brightsign).
Theatres
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High-end projectors, Dolby sound systems, JBL BGM, and Aruba networking solutions.
Control Systems
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Managed by Crestron and integrated with complex structured cabling
Network Infrastructure
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Switches and IP cards from Aruba and Netgear.
Custom Software
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Maintenance and updates for all AV systems
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Oxford Integration Private Limited Novel business park no: 57, 13th cross, Anepalya Bengaluru, North Viveknagar, Bengaluru, Karnataka - 560030
We design, install, and maintain audio visual, immersive, ELV and security solutions customized to fit your business, reliable and are easy to manage.
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