Dubai Airport T1, AV - AMC
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Client:
Dubai Airport
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Category:
Audio Visual
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Systems:
Meeting Rooms, LED Display, Video Conference, Audio System, Control Systems, SLA
About the client
The Al Ain Center, established in 1998, provides world-class special education, rehabilitation, and care for individuals with intellectual disabilities and autism, offering modern, comprehensive services including education, medical and vocational rehabilitation, and resort-level residential care in a supportive, family-style environment.
Scope of Work
The objective was to establish a comprehensive operation and maintenance contract for the Audio Visual (AV) systems installed at Dubai Airport’s T1 and other associated areas. The contract aimed to ensure uninterrupted functionality of the AV systems through preventive and corrective maintenance while enabling customization and support for various events and requirements.
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Comprehensive support, including preventive maintenance and corrective maintenance.
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Faulty hardware replacement for AV systems in meeting, training, and assessment rooms.
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Customization and rebranding of AV solutions and interfaces as required.
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Immediate fault response upon notification by the client, with engineers assigned to diagnose and resolve issues.
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Root cause analysis and reporting for faults handled.
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Change management for configuration updates, design modifications, or equipment replacements.
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Software release and patch updates for AV systems.
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Onsite assistance for major events and meetings.
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Maintenance of all software and spare parts related to the AV systems as per the agreement.
Challenges and Approach
Challenges Identified
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Ensuring uninterrupted functionality of complex AV systems across diverse meeting and operational spaces.
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Coordinating with the client for quick resolution of issues during high-stakes events.
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Managing diverse equipment from multiple manufacturers with varying configurations.
Our Approach
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Structured ticketing and escalation processes ensured efficient handling of system faults.
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Collaboration with the client for approval of changes or upgrades to maintain system standards.
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Spare parts and backup systems were maintained to minimize downtime.
Benefits
Seamless Operations
Comprehensive maintenance ensured minimal downtime, enhancing operational efficiency and staff productivity.
Customizable and Scalable Solutions
Tailored AV configurations and interfaces aligned with the client's evolving needs for meetings and events.
Enhanced Reliability
Regular updates, diagnostics, and maintenance improved the systems' performance and extended their lifecycle.
Adaptability for Demanding 24/7 Operation
Our in-house team of AV engineers and programmers is highly adaptable to Dubai Airport's demanding 24/7 operations, ensuring maintenance activities align with its busy schedules without disruptions.
Deliverables Covered
Displays
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Interactive Displays
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LED Displays
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Projectors & Projection Screens
Audio Systems
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Wireless Microphones
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DSPs
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Amplifiers
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Ceiling & Wall-Mounted Speakers
Wireless Presentation System
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Solutions supporting BYOD (Bring Your Own Device) functionality
Room Scheduling Systems
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Integrated room booking and signage solutions
Video Conferencing Systems
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Integrated VC solutions compatible with Cisco Unified Communication platform
Control System
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Crestron Control Processors
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Touch Panels for automation and room management
Switching & Distribution
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Extron Matrix Switchers and related AV signal distribution equipment
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